FAQ Shipping & Returns

Postage: 

Flat Rate Shipping is $8.50

All parcels will be sent by tracked Australia Post. A tracking number will be provided once your order has been posted. Once an order has left our studio we are not liable for lost or stolen parcels. Please allow up to 12 business days within Australia. If you haven't received your order after 12 days please contact us & we will lodge an enquiry with Australia Post ASAP. 

Do Jac & Boo ship internationally?

Unfortunately we do not ship to any other country other than Australia. 

How long after I order will it be shipped?

Items that are in stock will be shipped within 2 business days. Items that are open for preorder will be shipped within 2 to 4 weeks of order! If your order includes both in stock & preorder items the order will be held until all preordered items are completed and shipped together!  

To find out if an item is 'In Stock' or offered as a 'Pre Order' please read the products description! 

Exchanges & Refunds: 

Jac & Boo will not exchange or refund for change of mind purchases.

If an item is deemed faulty by Jac & Boo we will happily replace the item or offer a refund once the item has been received by Jac & Boo; please contact us directly via email [email protected]

If you have ordered the incorrect size we will offer exchange only; provided Jac & Boo are advised within 10 days of receiving the order and the garmet is in original condition; not worn, washed & all tags are still attached. In the event that the size up is not available; Jac & Boo will offer store credit for the cost of the item. All postage costs will be at the customers expense. 

There is no exchange or refunds given to Sale items. 

I am local to Langwarrin VIC 3910, can I pick up my order to save on postage?

Yes local pick up can be arranged; please email Jac & Boo [email protected] directly to discuss a mutually agreed upon collection time. 

Where & how is your clothing made?

Every piece is hand cut from a pattern and sewn by me in my home studio. I use high quality fabrics & threads most are sourced through Australian small businesses. Each item comes complete with Jac & Boo logo and size tag.